1. Introduction
Adult Family Home Finder ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. This policy applies to all users of our services in Washington State.
2. Consent
By using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.
Phone Communications: By providing your phone number, you consent to receive calls and text messages from us and our care provider partners regarding our services, even if your number is on a Do Not Call registry.
3. Information We Collect
3.1 Information You Provide Directly
We collect information you voluntarily provide, including:
- Contact Information: Name, email address, phone number, and mailing address
- Care Needs Information: Medical conditions, disabilities, care requirements, mobility status, and medication needs
- Demographic Information: Age, gender, marital status, veteran status
- Financial Information: Budget for care, insurance information (Medicare/Medicaid status)
- Account Information: Username and password (for providers)
- Communications: Messages, inquiries, and feedback you send us
3.2 Information About Care Recipients
If you're searching on behalf of someone else, we may collect similar information about the care recipient, including their health conditions, care needs, and demographic information.
3.3 Information Collected Automatically
When you use our website, we automatically collect:
- IP address and device identifiers
- Browser type and version
- Pages visited and time spent
- Referring website
- General location data (city/region)
3.4 Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings, but disabling them may limit some website functionality.
4. How We Use Your Information
We use your information to:
- Match you with appropriate adult family homes
- Facilitate communication between families and care providers
- Respond to your inquiries and provide customer support
- Send service-related communications
- Improve our services and website functionality
- Comply with legal obligations
- Protect against fraud and security threats
5. How We Share Your Information
5.1 With Adult Family Home Providers
When you express interest in a specific home or request to be matched with homes, we share relevant information with those providers so they can contact you directly.
5.2 With Service Providers
We may share information with trusted service providers who help us operate our business, such as:
- Web hosting and cloud storage providers
- Email service providers
- Analytics providers
- Customer support tools
5.3 For Legal Reasons
We may disclose information when required by law or to:
- Comply with legal obligations
- Respond to lawful requests from public authorities
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
5.4 Business Transfers
If we're involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
6. Washington State Privacy Rights
As a Washington State resident, you have specific rights regarding your personal information:
- Right to Know: You can request information about what personal data we collect, use, and share
- Right to Access: You can request a copy of your personal information
- Right to Delete: You can request deletion of your personal information
- Right to Correct: You can request correction of inaccurate information
- Right to Opt-Out: You can opt-out of certain uses of your information
7. Washington My Health My Data Act
Under Washington's My Health My Data Act, we provide additional protections for consumer health data:
7.1 Consumer Health Data We Collect
We may collect the following health-related information:
- Health conditions, treatments, diseases, or diagnoses
- Medical interventions and procedures
- Use of prescribed medications
- Physical or mental health status
- Health care services received or sought
7.2 How We Use Consumer Health Data
We use health data solely to:
- Provide our referral services
- Match you with appropriate care facilities
- Facilitate care placement
7.3 Your Health Data Rights
You have the right to:
- Withdraw consent for processing health data
- Request deletion of health data
- Access your health data we maintain
- Opt-out of health data collection
8. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Employee training on data protection
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Generally:
- Active user accounts: Retained while account is active
- Inquiry data: Retained for 3 years
- Legal compliance data: Retained as required by law
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete it promptly.
11. Your Communication Preferences
You can opt-out of marketing communications by:
- Clicking "unsubscribe" in our emails
- Contacting us at privacy@adultfamilyhomefinder.com
- Calling us at (425) 428-HOPE
Note: You cannot opt-out of service-related communications (e.g., account notifications, security alerts).
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.
13. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
14. How to Exercise Your Rights
To exercise any of your privacy rights, you can:
- Email us at: privacy@adultfamilyhomefinder.com
- Call us at: (425) 428-HOPE (4673)
- Mail us at: Adult Family Home Finder, Privacy Department, [Address]
We may ask you to verify your identity before processing your request. We will respond to your request within 45 days.
15. Contact Information
For questions about this Privacy Policy or our privacy practices, please contact:
Adult Family Home Finder
Privacy Department
Email: privacy@adultfamilyhomefinder.com
Phone: (425) 428-HOPE (4673)
16. Washington State Attorney General
You may also contact the Washington State Attorney General's Office with privacy concerns:
Office of the Attorney General
1125 Washington Street SE
PO Box 40100
Olympia, WA 98504
Phone: (360) 753-6200
Website: www.atg.wa.gov